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HTE Article rated 4.2/5.0
If HTE is giving you trouble, please make sure you are using the new link:  http://gaks-nav.aspgov.com/gaks
Use both my screens for remote desktop Article rated 1.0/5.0
From the remote desktop window ... before you click connect ... look for the "show options" link on the bottom left. once you click that it will open a larger window with tabs at the top. The second t...
CNET Update Article rated 5.0/5.0
CNET has been upgraded.  Please update your links to point to:  https://gardnerks.sharepoint.com/SitePages/Home.aspx    
"My computer logs off after 15 minutes" Article not rated yet
Due to a new policy, all computers on our domain will auto lock after 15 minutes of no use. We cannot change this policy as it is necessary to be compliant with PCI security requirements. 
Outlook Article rated 5.0/5.0
If Outlook fails to respond, please try using Outlook Web Access (https://outlook.office365.com) while we wait for a fix.
Why can’t I delete or change a meeting in the calendar? Article not rated yet
Changes to meetings in the conference rooms/council chambers can only be made by the originator and only from their own calendar (usually the blue one). 
Hosting a Conference Call Article not rated yet
To host a conference for callers outside of the city phone system, your attendees will need to: 1) Call (913) 856-0976.
"My protected Excel documents are hanging up" Article not rated yet
This issue can be resolved by UNCHECKING the "insert hyperlinks" selection box during the protection of the workbook. Tested with two staff members, both with different hang issues, and this worked fo...
 

» Top Knowledgebase articles: Views
 
» Latest Knowledgebase articles: Date added
 Hosting a Conference Call 2018-06-01 09:49:19
 "My protected Excel documents are hanging up" 2017-11-07 17:33:38
 

 
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